Process Modelling - What Really Matters
5/Out (segunda-feira), 16:40 - 18:20 - Sala Veneziana, Térreo (saguão)
Michael Rosemann, MBA, PhD
(Queensland University of Technology)
Process modelling has become one of the most popular forms of conceptual modelling. However, there is an increasing body of evidence suggesting that the requirements of organisations and the focus of related academic research do not sufficiently overlap. This keynote presentation will start with the results of a comparative study on the benefits, issues and challenges of process modelling as they are perceived by academics, IT vendors and end users. It will become obvious that there is a substantial gap between the priorities of these communities. Recommendations and specific examples will be provided for how to close this gap in order to increase the relevance of research on process modelling. This will cover context-aware process modelling, private process modelling, spatial process modelling and the success factors of process modelling. Case studies will cover industries such as aviation, health and entertainment. As a consequence, it will postulated to be more proactive in terms of collaborations between design-oriented and behavioural researchers.
Dr Michael Rosemann is a Professor for Information Systems and Co-Leader of the Business Process Management (BPM) Group at Queensland University of Technology, Brisbane, Australia. He is the Chief Investigator of a number of applied research projects funded by the Australian Research Council (ARC) and various industry partners.
A prolific writer, he is the author/editor of seven books, more than 140 refereed papers (incl. MISQ, IEEE TKDE, JAIS, Information Systems) and Editorial Board member of seven international journals. His publications have been translated into German, Russian, Portuguese and Chinese. Michael's PhD students have won the Australian award for the best PhD thesis in Information Systems in 2007 and in 2008. Michael is the co-inventor of seven US patent proposals related to process modelling. Dr Rosemann is the founder and chair of the Australian BPM Community of Practice (bpm-collaboration.com) and has been the Chair of the 5th International Business Process Management Conference in 2007. He regularly conducts executive training in BPM (www.bpm-training.com) and provided advice to organisations from various industries
Designing Collaborative Systems that Support Social Behavior
6/Out (terça-feira), 16:40 - 18:20 - Sala Veneziana, Térreo (saguão)
Thomas Erickson
(IBM T. J. Watson Research Center)
As humans we are social creatures. We pay attention to people around us, and every day we shape our behavior in response to their actions, and as a consequence we are remarkably skilled at coordinating our activities with others. However, when people are separated by time or space and connected only by digital networks, much of our skill at coordination vanishes. Things that are easy to do when we are together - taking turns when talking, carrying on a coherent discussion, noticing when someone is not participating - become cumbersome, if they are possible at all. In this talk I discuss my approach to designing online systems that make their participants visible to one another, the aim being to support the communication and coordination that is a normal part of face to face collaboration. Beginning with an examination of how we manage to coordinate our face to face interaction, I suggest some principles that underlie this ability. Next I describe how these principles may be embodied in online systems. I then illustrate their application with design work that ranges from implemented systems to concept pieces, and covers activities ranging from conversation to auctions to waiting in queues. Ultimately, my hope is that we, as a field, can learn to design online environments that not only allow us to effectively carry out our work, but that also have some of the engagement and grace that characterize our face to face interactions.
Thomas Erickson is an interaction designer and researcher at the IBM T. J. Watson Research Center in New York, to which he telecommutes from his home in Minneapolis. His primary interest is in studying and designing systems that enable groups of all sizes to interact coherently and productively over networks. Erickson’s design approach involves the use of minimalist visualizations called social proxies that provide cues about the presence and activity of participants in online interactions. More generally, Erickson's approach to systems design is shaped by methods developed in HCI, theories and representational techniques drawn from architecture and urban design, and theoretical and analytical approaches from rhetoric and sociology. In addition to computer-mediated communication, other research interests include virtual communities, genre theory, personal information management, pattern languages, and, most recently, urban informatics.
Originally trained as a cognitive psychologist, Erickson left graduate school to join a start up (before they were either popular or lucrative), creating applications for the first generation of IBM-compatible PCs. In 1987 he moved to Apple, where he spent nine years developing advanced product concepts. In 1997 he moved to IBM where he developed his current line of research. Over the last two decades Erickson has published about sixty papers, and been involved in the design of over a dozen information and communication systems ranging from advanced research prototypes to commercial products. He is co-editor of HCI Remixed, a book of essays on works that have influenced the HCI community that has just been published by MIT Press.
Um pouco de inteligência faz muita diferença: Inteligência Ampliada aplicada a trabalho colaborativo
16:40 - 18:20 - Sala Castello, 13º andar
Ana Cristina Bicharra Garcia
(UFF - Universidade Federal Fluminense)
Muitos problemas atuais vêm se beneficiando de uma abordagem multidisciplinar cada vez mais adotada por empresas. A resposta organizacional a problemas complexos é a formação de equipes de trabalho ou o uso de conhecimento coletivo pré-existente para apoio à decisão e resolução de problemas inerente em todo projeto. Inteligência Ampliada (IA*) é uma abordagem que propicia o aumento da eficiência via pequenas inserções de tecnologias de Inteligência Artificial (IA). Tais inserções auxiliam o indivíduo a trabalhar em grupo gerando awareness de grupo, da informação e do contexto, recomendações, e avaliações de alternativas de solução. Nesta apresentação discutiremos nossa experiência em IA* aplicada a trabalho em grupo: pequenos ou grandes, com participantes identificados ou anônimos. Abordaremos questões como: (a) coordenação, (b) confiança entre participantes, (c) confiabilidade da informação, (d) aquisição e recuperação de conhecimento pelo e para o grupo, e (e) mecanismos de avaliação e controle do comportamento dos participantes no grupo.
Ana Cristina Bicharra Garcia é formada em Engenharia Civil, pela Universidade Federal do Rio de Janeiro (UFRJ/1983). Fez Mestrado e Doutorado em Inteligência Artificial, por Stanford University, no programa de Computer-Aided Civil Engineering, completando em 1988 e 1992 respectivamente. Ingressou no Departamento de Ciência da Computação (DCC) em 1994, como Professora Adjunta, atuando em pesquisa em Inteligência Artificial, mais especificamente em modelos de Aquisição de Conhecimento e Agentes. Em 1996 fundou o laboratório de Documentação Ativa (ADDlabs), laboratório da UFF em parceria com a Petrobras. Coordena o ADDlabs, que hoje conta com 70 pesquisadores (professores, alunos de graduação, mestrado e doutorado), desenvolvendo mais de 15 projetos (www.addlabs.uff.br).
Foi Program Chair do 5o Encontro Nacional de Inteligência (ENIA), em 2005, e General Co-Chair da 12th International Symposium on the Management of Industrial and Corporate Knowledge (ISMICK) em 2008.
Cristina é pesquisadora do CNPq, área de Ciência da Computação. Tem pós-doutorado em Stanford em 2003. Participa como colaboradora em projeto europeu, MADRINET, coordenado pela Universidad Carlos III de Madrid. Até hoje já orientou 22 mestres e 6 doutores, e tem contribuído para a comunidade científica de Ciência da Computação no Brasil atuando como consultora ad hoc para diversos órgãos de fomento como CAPES, CNPq, FAPERJ e FINEP. Publicou mais de 100 artigos em periódicos e conferências levando a publicações IEEE, ACM, AAAI e Springer.
Sua área de interesse e atuação é em Inteligência Ampliada que inclui pesquisas em documentação ativa, aquisição de conhecimento, mineração de texto e sistemas multiagentes, e Interação Homem-Máquina, mais especificamente e-gov e trabalho em grupo.
PAINEL: Novos domínios da pesquisa em Sistemas Colaborativos
5/Out (segunda-feira), 18:20 - 20:00 - Sala Castello, 13º andar
Flávia Maria Santoro (UNIRIO) - Facilitadora
Marcos Roberto da Silva Borges (UFRJ)
Cleidson Ronald Botelho de Souza (UFPA)
Ana Cristina Bicharra Garcia (UFF)